Flashback is your on-demand wardrobe assistant. This means we overtake the entire process of liquidating your unwanted/unused pieces for you! Our services include everything; home pick-up (or courier), inventorising, photography, dynamic pricing, sales, packing, shipping and storage.
The service
Goal. Free up space quickly and get cash back in 3-6 months. Take care of your wallet and receive up to 75% of the value of your sold items. We take care of the entire sale for you.
- We pick up, sort out and store your fashion and/or lifestyle items.
- We take pictures of your products and write detailed descriptions.
- We answer all questions from interested shoppers.
- We store and insure the item.
- We deal with packing, shipping and returns.
Selling locations. You clothes will be sold online and some good pieces in store as well. Not all of your clothes will be in store.
Marketing. We make sure to get as many eyes as possible on your clothes. We have thousands of visitors on our website and in our store. You can rest assured there is maximum visibility on your clothes.
Pricing
How would your price my items? We seek balance, and prices that will really resonate with customers. The price of the items sold on the platform is determined by Flashback. We always try to get your the highest possible price in the first month. For Week 1-4, Brand New With Tags and old colllection pieces at least 50% off the original price, and pre-loved at least 65% off RRP (even if they are like new). BNWT pieces that are still new collection will be decreased by 30%. After Week 4, we start decreasing prices until fully sold.
Why can't my products remain the same price until sold? We use dynamic pricing that is determining the true value of a product. Essentially, about 50% of your products will sell within 1 month of giving them away. Those 50% are your most desirable items and naturally customers will buy them right away. Not all products or brands are created equal. So, the probability of an item selling at its original price after the first month is slim. Hence, we start decreasing the price until a customer is enticed to have it.
Can you give me an example? If you give us a Bec+Bridge dress, the dynamic pricing will look something like this:
Bec + Bridge 2 seasons old dress with average RRP of $200
Week 1-4: 75
Week 5: 70
Week 6: 65
Week 7: 60
Week 8: 50
etc.
Until sold.
The Bec + Bridge dress will be reduced maximum 90% until sold.
What if my items don't sell? A product will be reduced to maximum 90% off its RRP and we will keep it for maximum 6 months. If unsold, your product will be given for donation or recycling.
What does come into account when pricing my products? Remember that Flashback is not an outlet, but a platform for second-hand fashion, and that these are finds you don't wear/want. Flashback prices correspond to the condition, brand, quality, seasonality and average value at which similar items are successfully sold second-hand worldwide.
We'd be happy to offer you our services if you have items we are looking for.
Brands
What brands can I give you to manage? We specialise in reselling premium designer and high street brands. Brands that you can find on the high street or at popular Australian boutiques are almost certainly resold by us. A good way to think about it is that we look for brands which gravitate towards a maximum RRP of $1,500 AUD. Below are some examples;
Australian brands: Zimmermann, Glassons, Alice McCall, Seed Heritage, Country Road, RM Williams, Dion Lee, PE Nation, Sheike, Rue Stiic, DISSH, STAX, Sass & Bide, Meshki, By Johnny, Camilla & Marc, Manning Cartell, Camilla, Kookai, Elliat, Bec + Bridge, Shona Joy, Acler & The Wolf Gang.
Designer brands: Giorgio Armani, Sandro, Maje, Acne Studios, Alexander Wang, Alexander McQueen, Balmain, Chloé, Max Mara, Gucci, Victoria Beckham, Isabel Marant, Karl Lagerfeld, Michael Kors, N21, Versace, Stella McCartney, Marc Jacobs, Patrizia Pepe.
Premium brands: Self-Portrait, Ralph Lauren, Tommy Hilfiger, Escada, Furla, BY FAR, Moschino, ZOË, Pepe Jeans, Ted Baker, Karen Millen, Scotch&Soda, Levi's, The North Face, Pinko, Asos, Marella, Elizabetta Franchi, Calvin Klein, Ivy&Oak, Nanushka, Manebi, Castañer, Alohas, Agent Provocateur.
High street brands: Massimo Dutti, & Other Stories, COS, Zara, Mango, H&M, Nike, Adidas, Puma, Under Armour, Reebok, Asics, Converse.
Do you accept other brands? Depends. Please make an enquiry first of whether we accept the brand in the first place.
Condition and Quality
Remember to send your clothes in clean condition, if necessary after dry cleaning, without odors, stains, bleaching, tears - as you would like to buy them from another seller. Spending extra time, attention or funds can only secure the sale by moving from "good" to "excellent" condition.
Do you accept anything? No. Products with heavy stains, odor, etc. will be automatically given for recycling. Clothes and brands out of our scope will either be donated, recycled or heavily discounted.
Seasonality
At Flashback, we're looking for the right items at the right time to help you sell as fast as possible! You can send us everything from light and airy fabrics, casual and sporty-chic beautiful dresses, tops and pants made of linen, silk, viscose, tencel, cotton, straw hats and trendy sandals in summer, to everything that warms the soul and body in winter - down jackets, quality knits and coats from wool, alpaca, merino, cashmere, winter sports gear, hats. During the transition seasons, classic jackets in beautiful colours, cuts and quality fabrics, parkas, trench coats, clean shirts, trousers are worn - send boldly.
Preserved classic and modern bags are always in fashion!
How to get started
Do you have cool things you don't wear anymore or never used lifestyle products you don't know what to do with? You are at the right place. Let's find them a new home in 5 easy steps.
Please, do not give away items your are not willing to otherwise donate! Wardrobe management is a great way to free up space and get a fraction of the money you have spent. We have limited spots for sellers, so we work only with people who see the service as a viable alternative to reselling themselves. Wardrobe management is a premium service and will never be as cheap as reselling yourself.
1. Make sure the things you want to sell are
- In excellent or very good condition.
- Washed or dry-cleaned, ready for new owner.
- No large stains, worn spots, or other visible defects
- No missing buttons or hanging threads
*We do not accept: dirty or damaged items, underwear, fakes, unknown brands.
2. Send us an email/instagram message to organise the collection or drop off of your items. If Sydney-based, organise for your accepted items to picked-up by one of our friendly team. Otherwise, we can provide a prepaid shipping label for items to be sent to our studio in the Sydney CBD. Please also include in the email an outline of the top 5 brands which constitute the clothing/accessories you would like to consign.
3. We then take care of the rest – ensuring items are in good condition, ironed, expertly photographed, and promptly list it on the platform under your personal collection. Items are priced based on extensive market comparisons to products considered the same condition, style, age, and brand, as well as factoring in the goal of selling the item quickly, so you get your money sooner. Please remember that pre-loved prices on Flashback will be around 75% off RRP, and BNWT items will be around 50% off, depending on the factors discussed above.